Between August and October 2022, Gatepoint Research invited selected executives to participate in a survey themed Operational Technology Security Strategies. Candidates from several industries were invited via email and 139 executives have
participated to date.
2022 Customer Service Trends
At the heart of all service-centered organizations is the customer. But good service is no longer good enough. Customers demand innovation, too. Companies who put their customers on the proverbial pedestal and anticipate their every need will keep the consumer, reap market gains and attain higher revenue. How are service organizations changing to create unforgettable customer service in this high-demand
2020 Customer Service Trends
Customers expect the very best service for their money, whether they have a choice of vendors or not. Customer service solutions are central to best-in-class performance, but are companies getting all they need from their solutions? Review this report to see what 200 surveyed executives had to share.
Between October and December 2020, Gatepoint Research invited selected executives to participate in a survey themed Intelligent Approaches to Resilient IT Operations and AIOps. Survey participants represent firms from a wide variety of industries including business services, consumer services, education, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, public administration, retail trade, telecom services, transportation, utilities, and wholesale trade.