In the News

Goodbye, quiet quitting. Workers want to take on more responsibility

January 17, 2023

Continuous and frequent communication — checking in on how workers are doing — happens relatively rarely at many companies. Currently, only 17% of companies survey…

Hold The Line: Reducing Employee Dependence On Phones

November 7, 2022

Pat Calhoun, a visionary leader focused on UX and adoption, is the CEO and Founder of Espressive, transforming enterprise self-help with AI. Service desk call volume…

New Report Reveals Fraud Management Is Vital to the Business Strategy of Most Organizations

August 23, 2022

LOS ANGELES, Aug. 11, 2022 (GLOBE NEWSWIRE) — For the vast majority of organizations (92%), fraud management is either extremely important or somewhat important to…

Editor’s Choice: 5 Steps to Creating a Profitable Same-Day Fulfilment

June 16, 2022

The same-day delivery market is forecast to double over the next three years. According to a survey by Gatepoint Research, 40% of retailers are focusing…

Priorities and Challenges Shaping Product Marketing and GTM Strategies

April 12, 2022

Despite the availability of new services and tools for getting IT support, remote and hybrid employees are still turning to outdated ways to get help,…

Cloud Application Delivery Insights: It’s Still a Work in Progress for Many

February 25, 2022

For digital business, transformation, and resiliency, success depends on application performance. Organizations must deliver the best possible experiences for employees and customers while driving innovation…

Despite Shift to Accommodate Hybrid Workforce, Employees Experience Dissatisfaction and Loss of Productivity Due to Outdated ITSM Tools

February 24, 2022

Despite the availability of new services and tools for getting IT support, remote and hybrid employees are still turning to outdated ways to get help,…

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