Despite Shift to Accommodate Hybrid Workforce, Employees Experience Dissatisfaction and Loss of Productivity Due to Outdated ITSM Tools

Despite the availability of new services and tools for getting IT support, remote and hybrid employees are still turning to outdated ways to get help, especially since they no longer have the ability to shoulder tap a colleague while in the office or walk up to a genius bar. Most organizations have not updated their model for employee self-help, forcing remote employees to phone and email the help desk in record numbers.

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